Air India’s CEO Comes Forward to Address Flight Delays & Cancellations

On May 31, the Directorate General of Civil Aviation (DGCA) issued a show-cause notice to Air India for frequent delays of international flights, the most recent ones are flights from Delhi to San Francisco on 30 May and from Mumbai to San Francisco on 24 May.

Then on 2 June, an Air India flight from Delhi to Vancouver took off after nearly a 22-hour delay.  More than 50 passengers of this flight protested against the airline inside the terminal. Many passengers even fainted due to improper facilities and excessive heats.

Air India’s CEO, Campbell Wilson came forward to address this issue, “There are a lot of circumstances that lead to this – technical issues with the aircraft, technical issues with the ground handling units that are supplied by third parties, the capability of the air conditioning at the airport, the temperature in Delhi, and the wish of some people not to travel. So, whether it's better compensation or better communication, there are things that we can learn to do better.”

A similar situation occurred with SpiceJet, where passengers who were travelling from Delhi to Srinagar had to wait inside a plane without the air conditioning (AC) for over an hour during the heatwave, which caused sickness among many passengers. The passengers were also allowed to deboard, and walked on the Delhi airport tarmac to cool off, which is against the rules and caused a security risk.

Also Read: Air India Flight Delayed by 24 hours, Many People Fainted: Read More