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Notice Issued To Ola Electric
The CCPA has served a show cause notice to Ola Electric, India’s largest electric two-wheeler maker, on 9,948 consumer complaints the National Consumer Helpline received from September 1, 2023 and August 30, 2024. The notice proves that the complaints mean a number of issues, such as failed deliveries and products’ defects, false information about the products, and inadequate services.
According to the CCPA, the complaints highlight a pattern of violations of the Consumer Protection Act, 2019, including deficiencies in services, unfair trade practices, and misleading advertisements.
Delayed deliveries. There are many complaints relating to delays in delivery of ordered electric scooters, as reported in 1899.
Delayed service: The most frequent concern, 3364 of them, was the delays in service and repair of Ola scooters.
Most faulty vehicles: Manufacturing and design flaws and recurring technical problems with were common complaints about the Ola scooters.
Misleading advertisements: Some of the customers claimed that the Ola’s commercials were false because they overstated its performance, characteristics or access of its services.
Poor customer service: There were also issues with regards to poor customer experience, which included issue in getting through to customer service, slow service in terms of reply and response to issues raised and poor handling of complaints.
Ola Electric which received the show cause notice has informed the stock exchanges and confirmed receipt of the notice added that it fully committed to ensuring consumer satisfaction. The company responded by saying that it would submit a more elaborate response to the CCPA within the required time, accompanied by necessary annexures. It also noted that the show cause notice shall not affect the complainant’s financial, operation or other deeds.
The CCPA issued a 15-day deadline to Ola Electric to reply to the show cause notice. Corrective action may be taken by the regulatory body depending with the company.
Of course, the Ola’s electric division has recently strengthened its service team as the organisation aims to advance a service-related transformation effort at the company. It also adds more service touchpoints, including certified service partners, to lessen the service load at its service centers.