IndiGo Faces Backlash Over "Cute Fee", Advocate Questions Airline

IndiGo Airlines recently found itself in the spotlight after an advocate took to social media to question the airline's "Cute Fee." Shrayansh Singh, a legal professional, humorously inquired on X (formerly Twitter), "Dear IndiGo, What is this 'Cute Fee'? Do you charge users for being cute? Or do you charge because you believe that your aeroplanes are cute?"

Here is the post below:

 

The advocate's post quickly gained traction, but it was IndiGo's explanation that sparked further debate. The airline responded, clarifying that the "Cute Fee" stands for "Common User Terminal Equipment" charges, which cover the cost of using metal detectors, escalators, and other airport equipment.

Dissatisfied with the response, Singh pushed back, questioning why such equipment, typically considered part of airport security, is not maintained through taxpayer funds. He further argued that these facilities are public utility infrastructure and should not be subject to additional charges.

IndiGo's attempt to clarify the fees has only intensified the conversation around airline charges, with many passengers questioning the transparency and fairness of these additional costs.