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IndiGo Airlines recently found itself in the spotlight after an advocate took to social media to question the airline's "Cute Fee." Shrayansh Singh, a legal professional, humorously inquired on X (formerly Twitter), "Dear IndiGo, What is this 'Cute Fee'? Do you charge users for being cute? Or do you charge because you believe that your aeroplanes are cute?"
Here is the post below:
Dear @IndiGo6E ,
— Shrayansh Singh (@_shrayanshsingh) August 19, 2024
1. What is this 'Cute Fee'? Do you charge users for being cute? Or do you charge because you believe that your aeroplanes are cute?
2. What is this 'User Development Fee'? How do you develop me when I travel in your aeroplane?
3. What is this 'Aviation… pic.twitter.com/i4jWvXh6UM
The advocate's post quickly gained traction, but it was IndiGo's explanation that sparked further debate. The airline responded, clarifying that the "Cute Fee" stands for "Common User Terminal Equipment" charges, which cover the cost of using metal detectors, escalators, and other airport equipment.
Hi, we would like to inform you that the Cute charges refer to the Common User Terminal Equipment charge. It is basically the amount that is charged for the use of metal-detecting machines, escalators, and other equipments that are being used at the airport. (1/3)
— IndiGo (@IndiGo6E) August 19, 2024
Dissatisfied with the response, Singh pushed back, questioning why such equipment, typically considered part of airport security, is not maintained through taxpayer funds. He further argued that these facilities are public utility infrastructure and should not be subject to additional charges.
Isn't this a part of airport security? Aren't the metal detectors a property of the CISF, which is a security organisation of the govt. for the security of airports too?
— Shrayansh Singh (@_shrayanshsingh) August 19, 2024
The equipment being used at the airport, including the airport buildings itself, are public utility…
IndiGo's attempt to clarify the fees has only intensified the conversation around airline charges, with many passengers questioning the transparency and fairness of these additional costs.