400 IndiGo Flyers Stuck In Istanbul Without Food!

400 IndiGo Flyers Are Stuck In Istanbul Without Food

About 400 people flying with IndiGo have been feeling the heat, as 200 of them forced to spend a night at the airport because flights from Istanbul to Delhi and Mumbai have been canceled or delayed.

The travelling public took to social media to express their frustration, complaining that they were not well informed by officials of the airline, they never received food and were not well accommodated.

The IndiGo flight from Istanbul to Delhi – which was supposed to take off at 20:10 on December 12 – was initially rescheduled to December 13 at 13:30. Likewise, one of the flights from Istanbul to Mumbai that was scheduled to depart at 8.15 pm on the December 12, was first rescheduled to 11.00 pm and then retimed to the next morning at 10.00 am.

Travellers vented on social media about their discontent stating that IndiGo has not communicated with them about the prevailing delays.

 IndiGo said sorry for the annoying delay and informed that the airline would get in touch with them soon. The airline admitted the problems but did not elaborate on causes of the delays. IndiGo also urged users to send them a direct message to supply extra information about their journey.

"Hi, we are concerned to know what went wrong. We request you to kindly share your PNR and contact details via DM, so we may get this checked," IndiGo said in one of its responses.

In a statement, the airline said, "India's aviation regulator DGCA (Directorate General of Civil Aviation) publishes data on airline punctuality and customer complaints monthly. IndiGo has consistently scored high on punctuality and has the lowest customer complaint ratio for an airline of its size and scale of operations. The data published in the survey by AirHelp...does not report the sample size from India, and neither takes into account the methodology or compensation guidelines used by the global aviation industry - casting a doubt on its credibility."