IndiGo denied a specially-abled child from boarding an aircraft at Ranchi airport as he was in a “state of panic,” officials said.
The incident happened on May 7.
The aviation regulator DGCA has launched an investigation and requested the airline to submit a report on the same.
It is to be noted that since the youngster was not allowed to board the airline’s Ranchi-Hyderabad aircraft on Saturday, his parents chose not to board as well.
Despite these valid arguments, the IndiGo staff refused to let the specially-abled child and his parents board the flight. The flight took off without the family.
The staff even said that passengers who are drunk and have behaviour like this are also deemed unfit to travel. This resulted in an uproar at Ranchi airport.
Doctors were also flying on the plane and asked the airport staff to consult the doctor. A government official boarding the flight protested that the child has the right to travel.
Later on, IndiGo issued a statement revealing that the airline made the family comfortable by providing them with hotel-stay and helping the family to fly the next morning to their destination.
IndiGo in its statement said that the child was in a state of panic and the ground staff waited for him to calm down. They regret the inconvenience caused to passengers as it prides itself on inclusivity and has over 75,000 specially-abled passengers fly on IndiGo every month.